Quick Overview

Shared Hosting: 10-day money-back guarantee

Reseller Hosting: 10-day money-back guarantee

Domain Registration: Non-refundable (some exceptions)

VPS/Dedicated Servers: No refunds once provisioned

Others Services: No refunds once provisioned

Upgrades/Downgrades: No refund or credit adjustment

Policy Details:

We offer a 10-day money-back guarantee for new shared and reseller hosting accounts. Refunds are not available for domain registrations, VPS, or dedicated servers once provisioned. As a customer of us you agree to submit or supply a payment for the rendered services in advance, on the billing date set by us. By default these services will be billed on a recurring basis (if recurring payment option was chosen during registration or renewal of the appropriate hosting package, vps or dedicated server package, domain name package or any others services). You must notify us at least 10 days before the next automated renewal date if you wish to cancel the recurring payments without any further recurring charges we shall not be held responsible for recurring automated payment if notified less than 10 days before the next subscription payment date, and this payment will not be refunded).

We provide a 10 day money back guarantee for new account registrations (refunds for renewed accounts are not available) under these following conditions:

1. In the event of an account cancellation within first 3 days of Registration (except the event where the client has registered a shared or reseller hosting account and the free domain name provided with the account does not have domain extension from the list below), subscriber will receive a full refund. If there was a free domain name provided with such package (except the event when the free domain name was with an extension from the list below), the domain name will be deleted from the registrar.

2. Subscribers who cancel the accounts 3-10 days after the initial registration date may receive a full refund for the shared and reseller hosting except the event when there was a free domain name provided with the respectable package. Fees which were initially paid by us for the domain name offered for free for the subscriber with the hosting package are not refundable and will be deducted from the total refund that is sent to the subscriber. Such fees for the domain name registration are fixed to $14.39. If the subscriber submitted an initial payment smaller than $14.39, then a refund is not available. We will not hold the subscriber accountable for the difference from his initial payment and $14.39, if the subscriber’s initial payment was less than $14.39.

3. Non refundable domain name extensions are: .pw, .co.uk, .eu, .be, .ch, .dk, .de, .es, .fr, .it, .li, .nl, .pl, .pm, .pro, .re, .ru, .se, .tf, .wf, .yt. Refunds are not available for any kinds of VPS or Dedicated server. Check our plan details before you buy our server. If your server IPs marked as “spam” & your IPs port 25 become blocked at our network level & if you request for refund for this reason we never allow that refund. There have no room for spammer. Subscribers may cancel the account at any time. All subscribers who cancel the accounts after 30 days of the initial payment are not subject to a full refund and all such requests will be denied.

4. Subscribers who wish to cancel the account have to contact us from the “Support” in their clients area with a cancellation request. Such cancellation request will be revised by our staff members and then a final confirmation to cancel the account will be sent. Account cancellation will be processed only when the final confirmation from the subscriber will be sent (initial cancellation request will not be held as a final confirmation under any circumstance for security reasons).

5. If a confirmation to cancel the account is not sent by the subscriber, then the account cancellation will not be processed and the account will remain active. Any active subscriptions will be left intact. After the account is canceled, no further billing on the account will be made. All files, settings and any other information related to the subscriber account will be removed from our servers.

6. We don't provide any kinds of refund for VPS/Dedicated server if it's already running & you already paid for it. If you already renewed the server for next month but now, ask for refund then we don't allow it. If you don't want to use your server then cancel it before 10 days of your server expire date. We reserve the right to terminate any VPS/Dedicated server if anyone don't renew them timely manner. Normally we keep the shared hosting/reseller hosting/VPS/Dedicated server or others services as suspended situation for 3 days & after that time we fully terminate the services, but we can terminate them immediately after suspension if we found that the client never uses "cancellation" terms.

7. VPS or dedicated server from us renting means you are purchasing it in compliance with the TOS of our upstream providers. Like our upstream providers, we do not tolerate any abuse. Take immediate action if any misconduct is observed. We do not offer any refunds for these two types of products. We don't take any backup for any VPS or Dedicated Server, so it's your duty to backup your data to be safe for any kinds of disaster. We don't provide any refund for any VPS or Dedicated server if our server is working well without any issues. If you don't pay your invoice with next 3 days after expire date, it will auto terminate your server. If we are not able to deliver your VPS/Dedicated server within 10 days of your order then we will fully refund you in your source payment system or as your account balance.

8. We rent all IP's from our different upstream provider, so we can't give you 100% guarantee that all IP's will be 100% clean. If you found any IP's blacklisted some where then kindly setup your server & request for delisting from your end. We are not able to provide any kinds of refund or IP change due to IP blocking issue. Sometime we can try to help you to delist your IPs but that's not means we will give you 100% clean IPs always. You need to handle all of the issues arising while you are using the VPS/Dedicated server.

9. Upgrade or Downgrade always not possible. But where it's possible there you need to pay extra amount for the upgradation & for downgrade, we don't allow any credit adjustment. Means, we don't allow any refund for downgrade.

10. To request a refund or cancel your account, please contact us via the Support section in your client area or email us at support@biswashost.com.

This policy is governed by the laws of the State of New Mexico (USA) and the jurisdiction of Bangladesh, depending on the service origin. For full details, please see our Terms & Conditions